I am very disappointed.

Chako · **on:** January 07, 2014, 12:37:37 AM

I was over the moon when I finally found a new model Surge off of ebay. Well it came in..and guess what. It is of the older model.

I just emailed the seller and will see where this goes.

JAfromMn · **Reply #1 on:** January 07, 2014, 12:55:02 AM

Quote from: Chako on January 07, 2014, 12:37:37 AM

I was over the moon when I finally found a new model Surge off of ebay. Well it came in..and guess what. It is of the older model.

I just emailed the seller and will see where this goes.

that sucks I hope it works out for you.

RamoN · **Reply #2 on:** January 07, 2014, 12:59:22 AM

Probably the guy said "new" referring it was new in box, if that was the case you should be preparing a voddoo doll right now, i hate when sellers take advantage like that.

Did he post a pic of the new model surge? If he did then double

Hope he apologies and send the proper one right away.

Breezy12 · **Reply #3 on:** January 07, 2014, 01:01:09 AM

Quote from: Chako on January 07, 2014, 12:37:37 AM

I was over the moon when I finally found a new model Surge off of ebay. Well it came in..and guess what. It is of the older model.

I just emailed the seller and will see where this goes.

sorry to hear it, Chako. I hate it when items are misrepresented on ebay or other sites.

hopefully this was an honest mistake and you can get it sorted out quickly.

Chako · **Reply #4 on:** January 07, 2014, 01:07:39 AM

He posted the new Surge for a photo. If I had known it was a misrepresentation, I wouldn't have went for it.

Syph007 · **Reply #5 on:** January 07, 2014, 01:11:29 AM

Most likely seller ignorance. Never trust stock photos for sure.

Breezy12 · **Reply #6 on:** January 07, 2014, 01:32:37 AM

Quote from: Chako on January 07, 2014, 01:07:39 AM

He posted the new Surge for a photo. If I had known it was a misrepresentation, I wouldn't have went for it.

I meant to say "hopefully it was a mistake on his part", but it doesn't sound like that's the case.

Chako · **Reply #7 on:** January 07, 2014, 01:36:41 AM

Yeah, well I am rather angry at the moment. If someone post an image...I expect what is in that image...stock photo or not. Well I have messaged the seller and time will tell on how this is going to go.

Syph007 · **Reply #8 on:** January 07, 2014, 01:39:39 AM

I had the same thing when I was buying a powerlock. The stock pic was one with gear covers, but i got one without, and was annoyed. He ended up having both though so I returned it.

Mr. Whippy · **Reply #9 on:** January 07, 2014, 01:43:48 AM

Good luck with this. It may be trickier with you in Canada if it's a US seller. If you paid with paypal, you are covered, since it is NOT the tool represented.

Keep us updated.

Chako · **Reply #10 on:** January 07, 2014, 01:47:58 AM

Yes it is a US seller. I am not worried though. Worst case scenario...I get to keep this Surge and give the seller a very bad rating. More annoyed than anything else. I have been trying to acquire a copy of the new Surge for ever it seems...with no luck.

detron · **Reply #11 on:** January 07, 2014, 01:49:20 AM

I hope this gits resolved quickly, I know it is frustrating.

I saw one ebay post that had 4 pictures of the new Surge, and the last photo showed the old Surge plier head?

CanadianLMfan · **Reply #12 on:** January 07, 2014, 02:47:10 AM

Did you have a link to the listing?

Breezy12 · **Reply #13 on:** January 07, 2014, 02:53:38 AM

Quote from: Chako on January 07, 2014, 01:47:58 AM

Yes it is a US seller. I am not worried though. Worst case scenario...I get to keep this Surge and give the seller a very bad rating. More annoyed than anything else. I have been trying to acquire a copy of the new Surge for ever it seems...with no luck.

if it's any comfort, the tracking info indicates that your new BO Surge has cleared customs and should be in your hands soon.

Chako · **Reply #14 on:** January 07, 2014, 12:42:34 PM

That is great news Matt. Looks like my hunt for a stainless new model Surge is ongoing.

As for the posting on eBay...

http://www.ebay.ca/itm/281231640772?ssPageName=STRK:MEWNX:IT&_trksid=p3984.m1497.l2648

She contacted me wanting to see a photo from my end. I just sent her one...this one.

Deleted,

So my hopes are still up. Possibly just a mistake. I am X fingers here.

Chako · **Reply #15 on:** January 07, 2014, 01:20:25 PM

Discussions are ongoing and not looking very good. Seller claims she sees no difference between the two. My main hope at this point is that she still has the new Surge and we can do an exchange. I want that new Surge so bad.

CanadianLMfan · **Reply #16 on:** January 07, 2014, 01:50:17 PM

If you want it that badly, create a membership at MEC for $5.

Syph007 · **Reply #17 on:** January 07, 2014, 02:29:42 PM

Oh that is mean. Its a pic of the actual tool too. Clearly not what you got.

Zed · **Reply #18 on:** January 07, 2014, 02:45:03 PM

That sucks mate hope you sort it,she cant see the difference

enki_ck · **Reply #19 on:** January 07, 2014, 02:52:40 PM

Dan, her and your full name and address are visible in that photo. I'm not sure I'd like my address posted in the open like that.

derekmac · **Reply #20 on:** January 07, 2014, 03:09:33 PM

It seems as it could have been an honest mistake on her end, grabbing the wrong one to to ship. If she can't see the difference, you should crop the two pics to the plier heads and highlight the differences.

SupraFreak13 · **Reply #21 on:** January 07, 2014, 03:24:05 PM

It shouldn't be hard to sort out.. If you used paypal, look up how long you have to file a dispute, and if she's being difficult about her obvious mistake file the dispute. If it passes that day you're out of luck through paypal though.

it's clearly a mistake, I doubt she did it intentionally. Just explain to her the difference of the newer model, and that you either want an exchange for the correct model, or a full refund to include your shipping expense to send it back to her. She may be able to email you a prepaid return label.

Syph007 · **Reply #22 on:** January 07, 2014, 03:42:22 PM

It would have made it easier if they called the new surge, Surge V2 or something.

Etherealicer · **Reply #23 on:** January 07, 2014, 03:49:20 PM

Quote from: Syph007 on January 07, 2014, 03:42:22 PM

It would have made it easier if they called the new surge, Surge V2 or something.

Same dilemma as with the iPad. Wonder what the next Surge will be Called:
New new Surge?

styx · **Reply #24 on:** January 07, 2014, 04:07:42 PM

at that point it will be the new surge again.

I just hope you get your money or the tool you actually paid for. I know a friend of mine was screwed over by some seller in the UK

Now if she can't tell the difference between the 2 tools then I'd say she was going in with a screw you over face

Mr. Whippy · **Reply #25 on:** January 07, 2014, 04:17:10 PM

I would give it one more go, pointing out the clearly different pliers with replaceable cutters. I would also mention that you will be forwarding this all to paypal to have the charges reversed AND that you would be notifying ebay that she used deceptive advertising. When you pointed it out, she denied it.

That's complete BS.

Gareth · **Reply #26 on:** January 07, 2014, 07:07:53 PM

Quote from: Chako on January 07, 2014, 01:20:25 PM

Discussions are ongoing and not looking very good. Seller claims she sees no difference between the two. My main hope at this point is that she still has the new Surge and we can do an exchange. I want that new Surge so bad.

The fact the one in the listing has replaceable cutters and the word NEW written across the top corner isn't a clue?

I hope you get it sorted mate.