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My recently acquired Swiza D04 being returned :-( 1170

No Life Club Posts: 3,500
My recently acquired Swiza D04 being returned :-(
« on: January 10, 2018, 01:09:35 AM »
I emailed Swiza about the liner lock problem and they told me to just return to vendor for a refund.  They did not offer to fix it.  I think I will not buy another one then.

I have started the return process with the ebay vendor ecop! and they seem to be fine with the return.

I liked the knife, would not carry it ever due to no lanyard ring or easy fix for a pocket clip.  I did plan to leave it on my bedside table for us upstairs...  oh well!!

No Life Club Posts: 1,792 Duck!
Re: My recently acquired Swiza D04 being returned :-(
« Reply #1 on: January 10, 2018, 01:28:09 AM »
It doesn't speak well of them that they would rather stick the vendor with a defective unit than offer any sort of service. I've dealt with ecop! several times and had no issues.

One more reason for me to pass on a Swiza knife, on top of just not caring for the designs in the first place.
Absolutely No Life Club Posts: 8,215
Re: My recently acquired Swiza D04 being returned :-(
« Reply #2 on: January 10, 2018, 02:43:33 AM »
I guess it's Vic or bust

“All you need in this life is ignorance and confidence, and then success is sure.” - Mark Twain
No Life Club Posts: 2,421 Douglas's papa
Re: My recently acquired Swiza D04 being returned :-(
« Reply #3 on: January 10, 2018, 03:23:38 AM »
I guess it's Vic or bust

Just get a Swisschamp and your problems will be solved............. :whistle:


 :climber:

 :pok:

Shoot low sheriff, they're riddin' shetlands
SAKMC unit number BR549
137% Redneck
I would like to apologise to anyone I have not offended. Please be patient, I will get to you shortly.
Just a small personal observation.  ...........I would not be at all surprised that when God created the Earth & the heavens, that the SwissChamp was the tool he used. .............. :hatsoff:
Admin Team Absolutely No Life Club Posts: 6,945 I brake for cake
Re: My recently acquired Swiza D04 being returned :-(
« Reply #4 on: January 10, 2018, 12:15:48 PM »
Dunno if the rules are different in the US, but in the UK your contract is with the vendor thanks to the Consumer Rights Act.  It's up to the seller to take defective goods back and sort it out with the manufacturer - so Swiza asking you to return the unit to the vendor isn't necessarily a sign of bad customer service.
Zombie Apprentice Posts: 13,810 Hidalgo, Castillo del Hook
Re: My recently acquired Swiza D04 being returned :-(
« Reply #5 on: January 10, 2018, 12:26:46 PM »
I guess it's Vic or bust

Just get a Swisschamp and your problems will be solved............. :whistle:


 :climber:

 :pok:
A chinachamp.....

Hooked, like everyone else. ;)

All hail the hook!
Zombie Apprentice Posts: 14,593 Firm believer of Sturgeon's Law
Re: My recently acquired Swiza D04 being returned :-(
« Reply #6 on: January 10, 2018, 02:20:28 PM »
I've dealt with ecop occasionally in the past, nice guy (or guys, as I assume it's a company with many employees)  and good seller IME   :salute:

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OCD Squad Leader Admin Team Zombie Apprentice Posts: 11,574
Re: My recently acquired Swiza D04 being returned :-(
« Reply #7 on: January 10, 2018, 05:18:54 PM »
I had to return mine too... The quality of their knifes seems underwhelming. Can't fault their customer service though.

Emergency Kit: Ovo Sport, chocolate, cheese, crispbread and a coin
No Life Club Posts: 2,421 Douglas's papa
Re: My recently acquired Swiza D04 being returned :-(
« Reply #8 on: January 10, 2018, 05:59:56 PM »
I guess it's Vic or bust

Just get a Swisschamp and your problems will be solved............. :whistle:


 :climber:

 :pok:
A chinachamp.....


hey, I have gotten a lot of good mileage from that CAK........... :whistle: :rofl: :rofl:

Shoot low sheriff, they're riddin' shetlands
SAKMC unit number BR549
137% Redneck
I would like to apologise to anyone I have not offended. Please be patient, I will get to you shortly.
Just a small personal observation.  ...........I would not be at all surprised that when God created the Earth & the heavens, that the SwissChamp was the tool he used. .............. :hatsoff:
Newbie Posts: 15
Re: My recently acquired Swiza D04 being returned :-(
« Reply #9 on: January 10, 2018, 06:04:18 PM »
Ultimately it's sad to hear this. A competitor to Vic would ultimately be a good thing for us. I was going to try one eventually but now I may hold off forever

WTB: Swiss Champ XXLT :D
OCD Squad Leader Admin Team Zombie Apprentice Posts: 11,574
Re: My recently acquired Swiza D04 being returned :-(
« Reply #10 on: January 10, 2018, 10:17:34 PM »
Ultimately it's sad to hear this. A competitor to Vic would ultimately be a good thing for us. I was going to try one eventually but now I may hold off forever
Böker :pok: :pok:

Competition does not have to be from Switzerland. Using "Made in Switzerland" as a sales argument to profit from the good reputation Wenger and Victorinox have built gives us as customers nothing. I rather have a competitor that wants to build his own reputation and dazzle us with an innovative product than a dubious heritage.

Emergency Kit: Ovo Sport, chocolate, cheese, crispbread and a coin
Absolute Zombie Club Posts: 21,458 Gone

dks cy

********* *
Re: My recently acquired Swiza D04 being returned :-(
« Reply #11 on: January 10, 2018, 10:24:46 PM »
Boker...... I am still waiting for a reply from the customer service, from 2 years ago....  I have not bought anything from them since

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Al : "Women!"

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No Life Club Posts: 2,812
Re: My recently acquired Swiza D04 being returned :-(
« Reply #12 on: January 10, 2018, 11:07:12 PM »
I guess it's Vic or bust

I predicted this very scenario 2yrs ago here on the forum and was lambasted for it too.
Without reciting what I said back then as I've admittedly forgotten by now. But needless to say when Wenger sold out to Victorinox, it was a game changer forever. Victorinox now own both patents thus preventing anyone else coming to the table with new and exciting (read innovative) ideas. Instead we are simply sold any number of banal configurations, which could be argued mostly all do the same to one degree or another.

So there you have it, as so eloquently put by yourself..."it's Vic or bust"  ....I went with bust ("Bust" of course being Wenger  :drool: :drool: )
« Last Edit: January 10, 2018, 11:24:09 PM by tosh »

I don't claim to know it all, but what I do know is right.
Thread Killer 2017 Absolutely No Life Club Posts: 5,809 Born to multitask.
No Life Club Posts: 3,500
Re: My recently acquired Swiza D04 being returned :-(
« Reply #14 on: January 17, 2018, 02:06:44 AM »
The liner lock was not right and would let the blade fold if the blade was pushed sideways the tiniest bit.

The seller received it back today and has already issued me a full refund.

ecop! was the vendor. Very nice to work with!!




Sent from my iPhone using Tapatalk
Absolutely No Life Club Posts: 8,215
Re: My recently acquired Swiza D04 being returned :-(
« Reply #15 on: January 17, 2018, 04:28:01 PM »
The liner lock was not right and would let the blade fold if the blade was pushed sideways the tiniest bit.

The seller received it back today and has already issued me a full refund.

ecop! was the vendor. Very nice to work with!!


I've used them, no complaints!  :tu:

“All you need in this life is ignorance and confidence, and then success is sure.” - Mark Twain
OCD Squad Leader Admin Team Zombie Apprentice Posts: 11,574
Re: My recently acquired Swiza D04 being returned :-(
« Reply #16 on: January 17, 2018, 04:50:11 PM »
I guess it's Vic or bust

I predicted this very scenario 2yrs ago here on the forum and was lambasted for it too.
Without reciting what I said back then as I've admittedly forgotten by now. But needless to say when Wenger sold out to Victorinox, it was a game changer forever. Victorinox now own both patents thus preventing anyone else coming to the table with new and exciting (read innovative) ideas. Instead we are simply sold any number of banal configurations, which could be argued mostly all do the same to one degree or another.

So there you have it, as so eloquently put by yourself..."it's Vic or bust"  ....I went with bust ("Bust" of course being Wenger  :drool: :drool: )
I don't think patents are the problem, after all "innovation" implies to bring something new, not ripping off someone else.

There are many competitors (Böker, Swiza, Gerber etc.) who produce SAK-a-likes. I think the problem is that Vic offers incredible quality at low price, so it is hard to compete with that (one of the reasons Wenger is bust).

Emergency Kit: Ovo Sport, chocolate, cheese, crispbread and a coin
Sr. Member Posts: 301
Re: My recently acquired Swiza D04 being returned :-(
« Reply #17 on: January 19, 2018, 10:19:16 PM »
Most of the central Victorinox SAK patents expired ages ago, they're not much of a hindrance anymore. For a true showtopper patent I'd say the Swisstools outside opening patent is notably restrictive, it's just so damn efficient compared to alternatives, seriously the system works for all tools at once and has like five simple parts.

:multi:
No Life Club Posts: 3,105 American Clandestine Materials Executive (ACME)
Re: My recently acquired Swiza D04 being returned :-(
« Reply #18 on: January 20, 2018, 01:23:00 AM »
Swiza should go home. Play with the best, lose like the rest.

The problem ANYONE has with taking on Victorinox in this field isn't patents, there is nothing new here. It isn't materials. Some chinese firm could match the quality and the price if they really wanted to, but it might not be profitable enough. It isn't even that they perfected the concept. Nope. What Victorinox has is reputation. Credability. It is trusted.

And they make the best. THey got it right and then (unlike certain American firms) didn't try to over refine and thus ruin the product.

Take a product that is just right. Put the right price on it. Make it ubiquitous to the point it is an adverb that is used for everything else. And do it for generations. You aren't going anywhere unless you cut your own throat trying to be too clever.
« Last Edit: January 20, 2018, 01:37:10 AM by ironraven »

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Global Moderator Absolutely No Life Club Posts: 9,658 SAK Surgeon
Re: My recently acquired Swiza D04 being returned :-(
« Reply #19 on: January 20, 2018, 01:46:18 AM »
Ya Ive not bought a swiza and have zero interest.

Vic is a powerhouse for production quantity AND quality.  The quantity allows them to get the SAKs build to pretty reasonable price by economy of scale, so I dont see how a new comer can compete with the price to value ratio.  It would have to be new features people want and something else we havent seen. 

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Sr. Member Posts: 493
Re: My recently acquired Swiza D04 being returned :-(
« Reply #20 on: January 20, 2018, 03:16:32 AM »
Spyderco is releasing a SAK like knife this year with better steel but limited tool options but the price is higher.

I have a couple of Swiza’s and really like them. I have a D04 and the D06. Carry them occasionally. The only thing I don’t like about them is that the spring tension on the can opener is too light.

It is hard to compete with Victorinox on both quality and price though. Just wish Victorinox used better steel on their blades.


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Re: My recently acquired Swiza D04 being returned :-(
« Reply #21 on: January 20, 2018, 12:12:35 PM »
It probably is NOT about patents and materials. No, but it is ALL about the experience in using precision machinery for building rather small complex tools.
At the IWA show in 2017 I spoke briefly with a Vic representative about the Chinese competition. He told me that Vic has a 100+ years experience in tooling, which is not easily substituted by a few years of experience. The problem that other pocket knife makers have, has to do with the tension of the knife springs, which can be about 350 kg for a single spring. According to the representative, other knife making companies have problems with controlling this enormous forces into something compact as a SAK, where many component have to interact with each other. Vic has the long time experience in controlling this force!
It sounded plausible to me.

 

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